Possibilities and limits of quality assurance

Abstract

Quality assurance, a few years ago known by insiders only, has in the meantime taken a firm place in the consciousness of the public at large. This paper describes the history of development of quality assurance. Quality assurance as a superterm nowadays is not limited to quality control but also includes ideas and activities in connection with reliability, costs, organisation, liability, process capability, motivation and management. Quality assurance as a matter not only for experts is the challenge of the years to come.